Del Pino, E., Calzada, I. & Díaz-Pulido, J.M. (2016) Conceptualizing and explaining Bureauphobia: contours, scope and determinants in the Spanish case. Public Administration Review 76(5): 725–736

Abstract. Several studies have described a perspective among citizens that entails a negative image of public administration or civil servants that persists even after positive encounters and experiences. However, this ambivalent attitude has rarely been studied empirically. The authors refer to this attitude as “bureauphobia” and seek to enhance the existing literature through an analysis of its scope and root causes in Spain. The article analyzes two surveys conducted in 2009 and 2010, elaborating two alternative measures of bureauphobia.